Refund policy

We have a 90-day money-back guarantee, which means you have 90 days after receiving your order to request a refund if you're not satisfied with your results.

To start a return or refund request, contact us at officialbellora@gmail.com with your order number and proof of purchase.

If your request is approved, we'll provide instructions on how to proceed. Please note the customer is responsible for any return shipping costs, unless the item arrived defective or incorrect.

You can always contact us with any questions at officialbellora@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific order.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason, without justification. You'll need your receipt or proof of purchase to process this request.

Refunds

Once your return or refund request is approved, we'll notify you and process your refund to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at officialbellora@gmail.com.